Frequently Asked Questions

How can I track my order?

As soon as your order ships, you’ll receive a tracking link by email so you can follow your delivery in real time.

How do I personalize my product?

Each product page has a personalization section where you can add names, dates, or short messages. Some items may allow uploading a photo. Just follow the steps — it’s quick and easy!

Can I return a personalized item?

Since each piece is custom-made especially for you, we can’t accept returns on personalized items — unless there’s a production issue. If something’s wrong, contact us and we’ll help.

Are the materials high quality?

Yes! We use stainless steel and other premium materials that won’t rust, fade, or irritate the skin. All pieces are hypoallergenic and water-resistant.

How long does delivery take?

All products are made to order. Estimated delivery time is 6 to 12 business days after shipment. You’ll receive updates by email.

Still need help?

Reach out to us at suporte@thebestcouple.com — we typically respond within 24 hours.